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Latest Book Review: Adaptive Listening, by Nicole Lowenbraun & Maegan Stephens

Writer's picture: Matthew JenkinsMatthew Jenkins

When it comes to listening, one size doesn’t fit all.


Adaptive listening is about bringing more empathy into the workplace. Empathy is about sensing other’s emotions and imagining what they’re going through. Managers with better listening skills are better equipped to show empathy and a result, foster greater trust and create more psychological safety with people. They are more adept at reading the needs of others in the moment and have become skilled in being able to adapt their listening style as needed.


There are four ‘listening styles’ that people rely on at work – Support, Advance, Immerse and Discern. Once you recognise your listening style, you can listen in a way that can be tailored to the needs of others.


Knowing your listening style will help you know exactly what situations come naturally to you (and where you excel), as     well as when your listening style might be getting in the way. The more you know about how you listen, the more you can control it.


Train yourself to ask, “What does the speaker need from me in this interaction?


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