Upside down management is a culture not a process. It gives power to the people in the front line who meet customers and make the money – everyone else is there to help. These are the basic principles. Upside Down Management is for managers with the courage to give people their freedom.
Trust your people
Communicate
Pick a team who get it
Be a maverick
Create a simple plan
Common Sense
Have gaps in the diary
Know the business
Meet as many people as you can
Keep going round the business
Always pick up the phone
Only look at the information that matters
Interfere with training
Barge into meetings
Muck in
Spring lots of surprises
Do what you are good a
Be the head of PR and communications
Resist consultancies but have a guru
Get involved in marketing
Write your own business plan
Send hand- written notes
Promote personalities

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