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Latest Book Review: Upside Down Management, by John Timpson

Writer's picture: Matthew JenkinsMatthew Jenkins

Upside down management is a culture not a process. It gives power to the people in the front line who meet customers and make the money – everyone else is there to help. These are the basic principles. Upside Down Management is for managers with the courage to give people their freedom.


  • Trust your people

  • Communicate

  • Pick a team who get it

  • Be a maverick

  • Create a simple plan

  • Common Sense

  • Have gaps in the diary

  • Know the business

  • Meet as many people as you can

  • Keep going round the business

  • Always pick up the phone

  • Only look at the information that matters

  • Interfere with training

  • Barge into meetings

  • Muck in

  • Spring lots of surprises

  • Do what you are good a

  • Be the head of PR and communications

  • Resist consultancies but have a guru

  • Get involved in marketing

  • Write your own business plan

  • Send hand- written notes

  • Promote personalities




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